Customer Service

Select a topic below to find answers to your questions on our terms of business, ordering process, methods of payment, shipping costs, and return policy. If you don't find the answer to your question here, please e-mail us at customerservice@sullivanperformance.com

• 100% Satisfaction Guarantee
• Special Warranty Information
• About Our Prices
• Ordering Options
• Paying for Your Purchase

• Questions About Your Order
• Returns
• Disclaimer
• Terms and Conditions

100% Satisfaction

It's just that simple. We have a simple business policy: If you're not 100% satisfied with our products
or service, we will credit your account or refund your money back. Just return the part to us in like-new condition within 90 days from the date it was shipped to you, and we'll refund the full purchase price (except shipping charges, which are not refundable). This includes manufacturers defects on electrical parts. Exceptions to this return policy are listed below.

Special Warranty Information

Special Ordered Parts cannot be returned.
Used and Damaged Parts: Any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging or shipping
by the customer, will not be eligible for exchange, refund or warranty consideration. We reserve the right to charge a minimum restocking fee of 10% or refuse any exceptions.

About Our Prices

All prices and descriptions contained in this catalog are subject to change without notice. Items can
be withdrawn from sale at any time. This is because we cannot control price increases from our distributors (we will not charge you the increased price without notifying you first). We are not responsible for typographical errors. Current prices can be quoted over the telephone when you place your order. If your order is placed over the internet we will e-mail the price change to you for your acceptance before processing your order. Nevada residents must add applicable state and local sales tax to all orders.

Ordering Options

Before you call or log on, to speed your order and make your purchase as easy as possible, have your credit card ready. Billing address must be the same as the ship to address. Finally, be ready to give your customer service
representative your customer number ( if a return customer). Orders will only be accepted from within the USA & Canada.
First Time Customers: For your security, first time orders may not be placed COD There is a waiting period of 14 days
before a second order can be placed COD.

Ordering By Telephone
Ordering by Telephone in the United States and Canada, please call 1-866-216-5067. 9:00 AM till 5:00 PM (pacific) Monday thru Friday. If you have special needs or questions, you may be transferred to one of our technical service experts. You may also use this number for all your customer service needs, questions about your order, product information, returns and exchange procedures or questions on parts installation or fitment.

Ordering On-Line
We have tried to make your on-line ordering experience as easy as possible. We offer a 128-bit encrypted secure
environment for your privacy and protection.

Ordering by fax
Fax your orders worldwide to 1-702-566-1390
You may Fax your orders 24-hours a day, 365 days a year from anywhere in the world. Fill out the order form completely
(click on this link to download the form) with credit card number, expiration date and sign. Include a home number and fax number or e-mail address for correspondence. Orders without a signature will be returned.

Special Orders
If you want a product not listed in our catalog, we will try to find it for you. All parts with a retail price of 750.00 or higher
will require a 50% down payment. If an order requiring a down payment is cancelled, a 10% restocking fee may be
deducted from the down payment. There are no returns on special orders.

Back Orders
We have a large inventory of parts in stock but sometimes we are out of stock on certain items.We will inform you of backordered parts at the time of your order via telephone or email depending on your method of order. We will not process
your order or charge your credit card without first contacting you for authorization and the probable delivery date of the part.
If you need the part immediately we will assist you in locating another retailer that may have your part in stock.

Paying For Your Purchase

Credit Cards
We accept Visa, Master card, and Discover.

Credit Card Security Information
Due to the increasing amount of credit card fraud throughout the world, Sullivan Performance Products will ask you to
provide the 3-digit CVC code found on the back of your credit card on all credit card orders. This is strictly for verification purposes only. All information obtained from you is kept confidential. All orders must be shipped to the billing address.

By Mail
Use personal checks, money orders, or cashiers checks. Do not send cash! Once your order and payment is received,
please allow 7 to 10 business days for delivery, based on availability of parts. Even if you are ordering by mail, it is a good
idea to call a customer service representative for current parts availability. Call 1-866-216-5067

If you wish to pay for your order when it reaches you, (cash on delivery) you will be billed an additional 7.00 for collection
fees. C.O.D. orders are limited to a maximum of 500.00. Because Fed-X ground no longer accepts cash payments you must have a money order or certified check ready when the driver attempts delivery. C.O.D. orders cannot be shipped through the
United States Postal Service (USPS).
If a C.O.D. package is returned to us or refused because delivery could not be completed, you will no longer be able to
order C.O.D. from Sullivan Performance Products. For your convience, C.O.D. can be shipped to your work address.
Sorry, C.O.D. is not available on first time orders or in the state of California.

Questions About Your Order

Customer Service hours
Call our customer service line at 1-866-216-5067 or use our customer service E-mail link. We will be glad to help you.
Customer Service Hours are:
9:00 a.m. - 5:00 p.m. Monday thru Friday Pacific time

Before Your Order Arrives

Call our customer service line. When you call, they'll need the following information:
Customer number or the name and address the order was placed under.
The order Date.
What part number(s) you ordered.

After Your Order Arrives

Your packing slip can answer the most frequently asked questions. It's located in the shipping packet inside of
the box. If you still have a question, call our customer service line, when you call, they'll need the following information:
Customer number (located on invoice above your name)
Name and address the order was placed under
The order date
Your invoice number (located in the upper right hand corner of invoice)
What part number(s) you ordered

Returns

Sullivan Performance Products return Policy is the Best in the Industry!
We want you to be satisfied. Here's how our return policy works:
Return the parts within 90 days. Returns must be made within 90 days of purchase. All returns must be in re-sellable
or like new condition. Defective parts or parts sent to you in error will be exchanged or refunded in full. All other returns will be subject to a minimum 10% restocking fee.

How to Return an Order

1. Return the part in the original box with the invoice number marked on the outside.
2. Package the returned items properly.
   when shipping merchandise back to us, please wrap the part(s), place in a sturdy box and secure with tape. Do not
   leave the part(s) loose in the package. Parts scratched or damaged in return shipping due to inadequate packaging
   will not be accepted.
3. All returns must be sent pre-paid. We strongly suggest you ship by U.S. mail by Fed-X ground. No collect
   shipments will be received.
4. Insure the returned part for it's full value to protect yourself against loss.
5. Send all returns to: Sullivan Performance Products 905 hibiscus Ct Henderson Nevada 89015
6. We cannot accept returns on special ordered parts.

1. The site design, and all text, graphics, the selection and arrangement of text and graphics, all software, and all
   materials displayed on or that can be downloaded from the site are either the property of, or used with permission
   by, Sullivan Performance Products Inc. and are protected by copyright and may not be used except as permitted in
   these terms and conditions or in the text on the site.
2. Creating or maintaining a hyperlink from another site to any page on this site other than the home page without
   Sullivan Performance Products Inc. permission is prohibited. Running or displaying the site or any material displayed
   on or that can be downloaded from the site in frames on another site without Sullivan Performance Products Inc. permission is prohibited.
3. Your use of the site is at your own risk. Sullivan Performance Products Inc. does not make any warranties or representations as to its accuracy and Sullivan Performance Products Inc. specifically disclaim any liability or responsibility for any errors or omissions in the content on this site. Neither Sullivan Performance Products Inc. nor
   an any party involved in creating, producing, or delivering the site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or inability to use or access, the site. Without limiting the foregoing, the site and material displayed on or that can be downloaded from the site is provided to you "AS IS"
   Without warranty of any kind, either expressed or implied, including without limitation, the implied warranties of title, merchantability, fitness for a particular purpose, or non-infringement. The foregoing exclusions of implied warranties
   do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.
4. Sullivan Performance Products Inc. assumes no responsibility, and shall not be liable for, any damages to, or viruses
   that may infect, your computer, telecommunication equipment, or other property caused by or arising from your
   access to, use of, or browsing the site or your downloading of any materials, from the site.
5. The site contains hyperlinks to sites that are not maintained by Sullivan Performance Products Inc.. Sullivan
   Performance Products Inc.is not responsible for the content of such sites. Sullivan Performance Products inc. does
   not guarantee the accuracy, validity, or otherwise of such sites or that such sites will not change without our
   knowledge. Inclusion of a hyperlink on the site does not imply Sullivan Performance Products Inc. endorsement of
   such linked site. The user specifically acknowledges that Sullivan Performance Products Inc. is not responsible and
   shall not be held liable for any defamatory, offensive, infringing or illegal materials contained in any such linked site.
6. Any communication or material you transmit or post to the site by email or otherwise, including any data, questions, comments, or suggestions, is and will be treated as non-confidential and non-proprietary. Anything you transmit or
   post may be used by Sullivan Performance Products Inc. for any purpose, including without limitation, reproduction, disclosure, transmission, publication, broadcast, and posting. Sullivan Performance Products Inc. is free to use any ideas, concepts, know-how, or techniques contained in any communication or material that you send to the site for
   any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.
7. Sullivan Performance Products Inc. may at any time revise these Terms and Conditions by updating this posting.
   Since you are bound by these terms and conditions, you should therefore periodically visit this page, by clicking the
   link to this section to review the then current Terms and Conditions.
8. These terms and conditions supersede any other agreement between you and Sullivan Performance Products Inc. to
   the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions shall be governed in all respects by the laws of the state of Nevada, USA, without giving effect to its rules relating to conflicts
   of laws.
9. Sullivan Performance Products Inc. attempts to ensure that the information on this web site is complete, accurate and current. Despite our efforts, the information on this web site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness,accuracy or currentness of any information on the site. For
   example, product(s) may be unavailable, they may have different attributes than those listed or they may actually carry
   a different price than that stated on the web site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve
   the right, without prior notice, to limit the order quantity on any product or service and/or refuse service to any
   customer. We also may require verification of information prior to the acceptance of any order. If you have any
   questions or comments , we invite you to call our customer service department at 1-866-216-5067. We value your business, and are committed to making your shopping experience an enjoyable one.